Planning a stay at our hotel and have questions? Our FAQs provide a clear overview of all important information regarding services, arrival and contact, dining, wellness offers, and our rooms and suites. This way, you're perfectly prepared – from booking to check-out.
We are happy to provide you with a cot and cot linen free of charge. Please contact our reception for this.
Our entire hotel is equipped with Wi-Fi. You can obtain the Wi-Fi password at reception. You will also find it on the back of the sleeves for your room cards.
Yes. For an outside line, please dial „0“. We charge €0.26 per telephone unit. For room-to-room calls, please dial 7 followed by your room number (for calls to rooms 001-017, please dial 7 and 701 accordingly).
Pets are welcome and may be brought along. They are accommodated on the ground floor. However, please understand that, for hygiene reasons, pets are not permitted in our restaurants or the wellness area.
There is a safe in each of our rooms on Rügen, which you can use free of charge. Please note, however, that the hotel cannot accept liability for your valuables. There is also a safe at reception that you can use.
We do not currently offer room service for breakfast. However, we warmly invite you to enjoy our varied breakfast buffet in the restaurant. There you will find a wide selection of fresh food and drinks that leaves nothing to be desired.
You can use your room and key card until 11:00 a.m. on the day of departure. On request, you can receive your hotel bill the evening before.
Our hotel does not have any specific rooms for allergy sufferers. However, we are happy to provide allergy-friendly bed linen on request.
Please refer to the relevant room descriptions, as not every room has a balcony or terrace. If you have any questions, please feel free to contact us at any time.
No, the pool and sauna area is reserved exclusively for our hotel guests.
The hotel's own wellness area on the lower level is available to you daily from 7:00 a.m. to 9:00 p.m. – this includes the pool, whirlpool, a modern fitness room and an oriental relaxation room.
Yes, you can conveniently reach our pool area on the lower level by lift. Unfortunately, the pool itself does not have barrier-free access.
The water temperature of our pool is 28 °C.
Due to the risk of slipping, please wear suitable bathing shoes in the bathing area. Small children who are not yet toilet-trained may only use the wellness area, and especially the pool, while wearing swim nappies.
We are delighted to welcome you and your children. Please note that the pool area is a place of relaxation. For safety reasons, children under the age of twelve may only enter the wellness area when accompanied by their parents.
Small children who are not yet toilet-trained may only use the wellness area, and especially the pool, while wearing swim nappies.
For various reasons, our saunas may only be used textile-free. Firstly, hygiene plays a key role, as synthetic swimwear releases harmful substances in the heat of the sauna. Secondly, sweat from swimming in the leisure pool gets into the water, which is unpleasant for the other guests in the swimming area. Furthermore, sweating without swimwear is also healthier, as clothing prevents the sweat on the skin from evaporating.
Yes, external guests are also warmly invited to dine and enjoy a variety of drinks with us.
We serve a delicious and varied breakfast buffet from 7:30 a.m. to 11:00 a.m. so that you can start your holiday day well fortified.
We do not currently offer room service for breakfast. However, we warmly invite you to enjoy our varied breakfast buffet in the restaurant. There you will find a wide selection of fresh food and drinks that leaves nothing to be desired.
We offer our guests vegetarian dishes as well as vegan dishes on request.
For hygiene reasons, dogs are unfortunately not permitted in our restaurants on the Binz promenade. However, you are welcome to use the tables outside together with your four-legged friend.
The Arkona Strandhotel accepts VISA, Eurocard, American Express and the EC card with PIN for invoice amounts of €10 or more.
You can use our underground parking spaces for €15 per night or outdoor parking spaces for €13 per night. Please reserve these with us in advance!
Yes, we provide a charging station for electric cars. A charging session is charged at €10.
Our reception will be happy to assist you with renting a car. You will find the Deutschmann bicycle rental at the IC train station.
Yes, our hotel has four conference rooms with state-of-the-art conference technology. We are happy to assist you with the planning, preparation and execution of a conference, a seminar or a larger family celebration.
Our reception staff will be happy to help you if you are looking for a doctor or a pharmacy.
Pets are also welcome guests with us. We take the liberty of charging a fee per day/animal. Pets are not permitted in our restaurants, but the tables in the bar area or on the terrace are available to you. Please note that a tourist tax of €2 per day and animal is charged for your dogs.
Childcare is available in our children's club (open at Easter, Christmas and New Year's Eve 2025). If you would like more information about the programme, please contact our reception.
Our guests can play free of charge on the 18-hole golf course at Karnitz Castle. It is located approximately 26 km from our hotel and offers a beautiful backdrop for golf lovers. The free golf offer is available again from March/April 2026. You can obtain further information and book the offer at our reception.
Coming from Berlin:
Coming from Hamburg/Lübeck:
Take the A 20 motorway towards Rostock and continue to the Stralsund exit. Follow the B 96 towards Stralsund and the signs to the island of Rügen.
Recommended route Stralsund – Ostseebad Binz:
In Stralsund, the B 96 crosses the new Rügen bridge onto the island. Follow the B 96 towards Bergen and after approx. 20 km take the B 196 (on the right before Bergen) towards Sellin/Göhren. After passing the town of Bergen, you will reach the Karow junction after 5 km. Follow the road to Prora and turn right at the final crossroads. Follow the road until you turn left onto Prorae Allee. At the end of the road, turn right onto Dollahner Straße. Follow this road until you turn left onto Dünenstraße. After 400 metres, turn left into Proraer Straße and follow it until you reach the Arkona Strandhotel on your left.
„Travel in peace and relaxation to a wonderful holiday.“
Travel with Deutsche Bahn long-distance trains directly to Binz without changing, from Berlin, Hamburg, Hanover, Cologne, Frankfurt (Main) and Munich.
There are good ICE and Intercity connections to Binz from all over Germany, often without changing trains.
On request, we will be happy to pick you up free of charge from Binz station and bring you back there on time for your departure. Please let us know your arrival and departure times in good time.
We look forward to welcoming you!
Intercity connections directly to Binz from:
Intercity Express (ICE) connections from:
BER airport is located approx. 300 km from the island of Rügen.
Hamburg-Fuhlsbüttel international airport is located approx. 310 km away.
Links:
We look forward to welcoming you!
