Our contacts for you Your stay in the best hands
To ensure that your holiday, retreat or event with us is a complete success, a warm and dedicated team is at your side. Our department heads and their teams are true hosts at heart – professional, attentive and always approachable. Here, we introduce you to your direct contacts:
Reception & guest relation A warm welcome!
Our head of reception, Birte Nagel, warmly welcomes you together with our dedicated front desk, guest relations and porter teams. Whether it’s your arrival, a sightseeing tip or a personal request – we always have a listening ear for you.
With a smile and genuine care, our team is here to ensure you feel at home from the very first moment.
Kitchen Creativity, taste & passion
Our executive head chef, Johanna Schmull, and her international team bring passion and fresh creativity to every plate – from the perfectly prepared omelette in the morning to the refined dinner in the evening. Whether it’s a buffet, an event menu or a regional speciality, our cuisine thrives on innovation, quality and one clear goal: to delight you with culinary excellence.
With her consistency, calm confidence and outstanding expertise, Johanna Schmull is not only a key pillar of our hotel, but also an inspiring and trusted mentor, and a highly valued companion to the entire F&B team.
Breakfast Quality, care and reliability
Our long-standing colleague Thomas Fietz manages the breakfast service for both the Arkona and Rugard with great dedication and passion. Thanks to his exceptional organisational skills, our guests can start each day with a plentiful, fresh and beautifully presented breakfast. From selecting the finest ingredients to the perfect buffet presentation – Thomas Fietz embodies quality, care and reliability.
With his many years of experience, calm demeanour and unwavering commitment to perfection, he is an indispensable member of our kitchen team. He has a natural ability to inspire both guests and colleagues with his expertise, friendliness and positive presence. For many within the team, Thomas Fietz is a valued point of contact and a highly respected colleague who, through his consistency and dedication, contributes every day to creating an enjoyable breakfast experience for our guests.
Restaurant & events Indulgence meets organisation
Our F&B Operations Manager, Varvara Matazova, and her team are not only warm and welcoming hosts, but also highly organised professionals. They take care of you in our Rossini restaurant, on the Arkona terrace and at the Arkona bar, handling table reservations, individual requests, and the planning of celebrations, banquets and meetings. With experience, flexibility and a smile, they create the perfect setting for your most memorable moments. Varvara Matazova impresses with her commitment and a fine instinct for the needs of both our guests and colleagues.
Restaurant Style, warmth & quality of service
Our restaurant manager, Slim Hellel, and his team represent first-class service, heartfelt hospitality and a flair for stylish presentation. Whether it's a lovingly set breakfast table or attentive dinner service at the panoramic restaurant Königsstuhl – with extensive experience, finesse and a strong commitment to quality, Slim Hellel ensures our guests feel completely at ease and genuinely welcome.
Reservations Personal support right from the start
Our head of reservations, Mandy Lachmann, and her team are here for you even before your arrival. With great sensitivity and attention to detail, they guide you through the booking process, help you find the ideal room category and personalised extras – and take the time to ensure your anticipation begins in a relaxed and stress-free way.
With warmth, precision and a strong commitment to service, Mandy Lachmann and her team ensure that every stay is perfectly planned and seamless from the very beginning.
Housekeeping Sparkle, freshness and a love of detail
Our housekeeping managers – Jana Knoren, Madlen Lüthke, Irine Bojko, Josefine Steuber, their assistant Adina Almazbekova, and Rica Kaden – along with the entire housekeeping team, take great care to ensure that your room and all hotel areas shine in the best possible light. Every task is carried out with precision, an eye for detail, and the highest standards of cleanliness and comfort. Because we know: a well-kept environment is the silent host working behind the scenes.
Human resources Empathy, organisation & team spirit
Caroline Schumacher, our dedicated HR Supervisor, represents a modern, employee-centred approach to human resources – one that places appreciation, fairness and individual development at its heart. With a listening ear for concerns, a clear eye for structure, and genuine care for the person behind the role, she and her team create a working environment where motivation, growth and team spirit are lived every day. Because only a strong, satisfied team can create the unique atmosphere our hotel is known for.
